Maintenance & Service Management System from FMDBSolutions

Client 

The client was a maintenance services and support company based in the US.

Overview:

This project was developed for an equipment maintenance services and support company based in US. This Project helps to our client service the customer product model issues.

Project Description

FMDBSolutions designed and developed a database that would raise a ticket (complaint) for the product model issues and to service for the ticket based on the responsible person to detect costly manpower.

To create a Ticket we need Account, Site, Asset, Branch information fetched from respective modules. We also maintain Inventory for the same using Accounting (request part, purchase order, good receipt), Inventory (supplier, warehouse, parts) modules.

Technical Highlights:

Integration with other systems: Nil

Plugins and Special features: Custom Web Publishing is used to send mail with multiple attachments.

Team Size: 3

Environment: Desktop, WebDirect

Development Platform: FileMaker Pro Advanced 16.

Deployment Platform: FileMaker Server 16.

# Of Users: 50